The following services are a sample of some of the ways we can solve your critical challenges:
Improve Processes: Our Goal is to help you increase the productivity and capacity of your team. Our services include:
- Process Improvement - Identify immediate improvements, remove redundancy or unnecessary steps leveraging Six Sigma and Lean methodologies to drive greater efficiency and capacity
- Training - Train your organization on ways to continuously save money and improve customer satisfaction.
- Training Manual Creation - Formalized self-training documents on your processes for current employees as well as new employees/volunteers.
- Job Description Creation - Write job descriptions that capture all key processes and clearly lay out expectations. We have written job descriptions for all roles, up to Board of Director level. The value of a well written job description is critical and cannot be understated.
- Interim Management - Act as Interim Executive Director or Operations Manager. If your organization has just experienced turn over or you anticipate turnover, we can help ensure that your organization continues to run in the interim period, as well as help you define your needs so you can find the best match.
Expense Reduction: Our Goal is to find you ways to continuously save money. Our services include:
- Financial Fitness Analysis – Review of expenses to find money saving opportunities
- Budget Review/Creation – Create a budget to help you stay on the right track
- Scorecard/Dashboard – Identify and design the metrics you should use to help the organization continuously drive increased profitability and capacity
Revenue Growth: Our Goal is to create opportunities to drive higher revenue. Our services include:
- Surveys – Design surveys and survey analysis - to help you understand how your customers or donors view your organization and highlight top areas of opportunity
- Revenue Strategy – Determine customer profitability and how to best align around the most profitable sources of revenue
- Strategic Planning – Medium to long-range planning to help drive growth
“I was very impressed with Jen’s high level of expertise, leadership, professionalism, and organization. She was great to work with. Without her, I know that South Shore Habitat would not be as effective as we are today. We certainly would not have the level of understanding of our organization or have a realistic and achievable strategy.
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